Tech-Enabled Hospitality: Strategies to Elevate Guest Experience and Operational Efficiency - Hardcover

by Jessica Gillingham (Author)

While the hotel and short term rental sectors are growing, there is a technology divide between operators using technology strategically to run better operations and those that are not. Hospitality professionals need to understand their businesses' pain points to better invest in technology solutions and transform their businesses to be more profitable, and in some cases, more personal.

Tech-enabled Hospitality looks at how the intersection of technology and personalized service can redefine the future of hospitality, including for large chains and small and medium-sized enterprises (SMEs) in the lodging sector. With its focus on practical applications of technology for enhancing both operational efficiency and guest experiences, this book is a valuable resource for those looking to modernize their hospitality business without losing the essence of personal touch.

Author Biography

Jessica Gillingham is the Founder and CEO of Abode Worldwide, a global public relations agency that partners with technology brands and enterprise operators across hospitality and lodging to transform the industry for the future. She is a regular speaker, author, podcast host, non-exec and advisor - writing and speaking regularly on the topics of hospitality, technology and change. Jessica Gillingham is based in Bath, UK.