Warranty: 

30-Day Whole Unit Replacement For Quality-Related Issue

For 30 days after the date of purchase, we take care of all quality-related issues with a replacement .

90-Day Accessories Warranty For Any Reason

For 90 days after the date of purchase,we take care of all accessories quality-related issues with an accessory replacement .

Returns Policy :

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process :

To return an item, please email customer service to obtain a Return Merchandise Authorization (RMA) number and returning shipping address . After that , please pack the item well in its original packaging and with outer packing as well .

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds :

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow about 10 days from the receipt of your item to process your return or exchange. Refunds may take 1-2days . We will notify you by email when your return has been processed.

Please Note :

Our warranty service is limited to all purchases made from Xueren . If you purchased through a third-party retailer, please contact them directly.

Free User Support :

Not sure how to operate products properly ? Contact our support team for quick instructions.

When contacting us for help, be sure to have your our products in hand for troubleshooting!

SHENZHEN XUEREN INDUSTRIAL CO., LTD., a professional manufacturer for quadcopter, helicopter, toys and gopro accessories.

We have our own factory, warehouses, D&R department. We can provide OEM & ODM service. We are here looking forward to cooperating with you! 

1. When can I get the quotation?

We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority display.

2. How can we know the product quality?
We suggest you to order a sample. Also, you can send us email for detail photos for checking if you cannot get enough information in the product page.

3. Can you offer OEM/ODM service?
YES. The OEM/ODM is welcomed, we can printing any logo on the sample as your required.

4. How long can I expect to get the sample?

After you pay the sample charge and send us confirmed files, the samples will be ready within 3 working days. The samples will be sent to you via express and arrive in 3-5 days. You can use your own express account or prepay us if you do not have an account.

5. What about the lead time for mass production?

Honestly, it depends on the order quantity and the season you place the order. Generally speaking, we suggest that you start inquiry two months before the date you would like to get the products at your country.

6. How can I send inquiry?
When you find something you are interested, you can click “chat now”, or you can leave your information to us.

7. What is your payment?
We usually accept payment based on L/C, T/T, Western Union, PayPal, Alipay, Escrow, and Money Gram. It's negotiable.