{"product_id":"transforming-customer-brand-relationships-use-emotional-connection-to-build-loyalty-paperback","title":"Transforming Customer-Brand Relationships: Use Emotional Connection to Build Loyalty - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eChristina Garnett\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eHow can you move beyond transactions to create customer relationships that last?\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cb\u003e\u003ci\u003eTransforming Customer-Brand Relationships\u003c\/i\u003e\u003c\/b\u003e is a practical guide for mid-career marketers who want to develop strategies that build loyalty, strengthen emotional connections and deliver measurable results. Written by marketing strategist \u003cb\u003eChristina Garnett\u003c\/b\u003e, it combines proven principles, real-world examples and actionable tools to help you replace surface-level interactions with meaningful experiences that turn customers into brand advocates. \u003cp\u003e\u003c\/p\u003eBy taking a multidisciplinary approach, the book equips you to design strategies that resonate personally with audiences and align with long-term brand goals. You will learn how to: \u003cbr\u003e- Implement social listening to uncover customer needs and opportunities\u003cbr\u003e- Apply the customer voice to shape authentic brand experiences\u003cbr\u003e- Optimize customer service to foster loyalty and advocacy\u003cbr\u003e- Measure emotional engagement with metrics like Net Promoter Score and sentiment analysis \u003cp\u003e\u003c\/p\u003e\u003cb\u003e\u003ci\u003eTransforming Customer-Brand Relationships\u003c\/i\u003e\u003c\/b\u003e helps you apply advanced marketing strategies that strengthen your professional credibility, expand your impact and create communities around your brand. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e\u003ci\u003eThemes include: \u003c\/i\u003e\u003c\/b\u003e\u003ci\u003e strategy, principles, emotional engagement, customer voice, social listening, loyalty building\u003c\/i\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eChristina Garnett \u003c\/b\u003eis a respected fractional Chief Customer Officer and advisor, renowned for her expertise in advancing customer satisfaction and deepening brand loyalty across diverse industries, from Fortune 500 companies to startups. Based in Virginia, US, she is a contributor for Adweek and a sought-after speaker at major conferences such as INBOUND, Digital Summit, SemRush's Global Marketing Day amongst others. She also runs educational courses for both HubSpot Academic and SemRush.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 288\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.8 x 9.21 x 6.14 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e September 30, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":46989876101295,"sku":"9781398621329","price":54.61,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0723\/7314\/1679\/files\/AOA-e_E2yY9781398621329.webp?v=1780259872","url":"https:\/\/valuevaultclub.myshopify.com\/products\/transforming-customer-brand-relationships-use-emotional-connection-to-build-loyalty-paperback","provider":"Value Vault Club","version":"1.0","type":"link"}